Part of INTO d.o.o. · www.into.rsintomsp.com
// Service · Managed IT

Your IT team, without hiring one.

Monitoring, maintenance and support for companies that need stability without running an internal IT department. Fixed monthly cost, clear SLA, documented system.

Term12-month contract
CoverageMon–Fri 9–5 · 24/7 monitoring
Response<2h (P1), <8h (P2)
Pricingfixed per user/device
// What's included
01

24/7 Monitoring

Endpoints, servers, network, cloud services. We're alerted before users notice.

02

Helpdesk support

Ticketing, phone, remote and on-site. Measurable response per SLA.

03

Patch management

Security and functional patches on a controlled schedule.

04

M365 management

Entra ID, MFA, Intune, licensing. Access policies without improvisation.

05

Asset & license

Device, software and license register. Nothing gets "lost."

06

Documentation

Runbooks, procedures, credentials — kept and updated.

07

Reporting

Monthly reports + quarterly business review with roadmap.

08

vCIO advisory

A technical lead aligned with your business goals.

What's not included
  • Major migrations (M365, server, data center) — project-based
  • Hardware and license procurement — cost + margin
  • Out-of-hours work beyond SLA — additional
  • Software development and custom integrations
How we work
01

Audit

Review of infrastructure, M365 tenant, network, backup, identity.

02

Stabilize

Resolve priority risks before routine maintenance.

03

Routine

Monitoring, patching, reporting, helpdesk — by documented process.

04

Evolve

Quarterly review: what to change, what to improve, what to replace.

// Next step

Ready for stable and secure IT?

The next step isn't another tool, but a clear view of your current state, priorities and risk.

Thanks — we'll be in touch shortly.

Couldn't send. Please email us at office@intomsp.rs.